Payment Policy

At Steve & Rachel Sydney, we aim to provide a smooth, secure, and transparent payment experience for every customer.

This policy explains our accepted payment methods, security measures, and refund terms.

1. Accepted Payment Methods

We currently accept the following payment options:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Shop Pay

  • Google Pay

All transactions are processed in Australian Dollars (AUD).
Please ensure your card or account supports international purchases if ordering from outside Australia.

We do not accept bank transfers, PayPal, Klarna, or any offline payment methods.

2. Payment Security

Your payment safety is our highest priority.
All payments are processed through SSL (Secure Socket Layer) encryption, ensuring your data remains secure throughout checkout.

  • Steve & Rachel Sydney does not store or have access to your full card information.

  • Transactions are handled exclusively by certified third-party payment gateways compliant with global PCI-DSS security standards.

  • Your payment details are used solely for verifying and completing your order.

3. Payment Processing

Orders will only be processed once the payment has been successfully completed.
If your payment fails or is declined, the order will not be confirmed.

Once the payment is verified, you will receive an order confirmation email with your receipt and order details.

If you do not receive it within a few minutes, please check your spam or promotions folder.

4. Refunds

If you are eligible for a refund (for example, after an approved return), the amount will be refunded to your original payment method within 30 days after the returned item has been received and inspected.

Please note:

  • Shipping and handling fees are non-refundable.

  • Refund processing times may vary depending on your bank or payment provider.

  • Items must meet all return conditions outlined in our Return Policy.

5. Fraud Protection

To ensure secure transactions, Steve & Rachel Sydney reserves the right to:

  • Verify the authenticity of any payment before confirming the order.

  • Cancel or hold any order if suspicious or fraudulent activity is detected.

  • Request additional verification information when necessary (e.g., billing confirmation).

6. Contact Information

If you have any questions about payments or refunds, please contact us at:

Steve & Rachel Sydney
📧 Email: info@steverachelsydney.com
🕓 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)