Terms and Conditions

These Terms and Conditions apply to all purchases made through the official website of Steve & Rachel Sydney, and reachable via info@steverachelsydney.com.

By placing an order on our website, you agree to the terms outlined below.

1. Applicability

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

These terms govern all online sales and transactions between Steve & Rachel Sydney and its customers.

2. Product Information

We make every effort to ensure that all product descriptions, images, and details on our website are accurate and up to date.

However, small discrepancies such as color differences, material variations, or typographical errors may occur.

Steve & Rachel Sydney cannot be held responsible for minor inaccuracies or variations that do not affect the overall product quality.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.
We currently accept the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Shop Pay

  • Google Pay

All transactions are processed securely through encrypted payment gateways to protect your personal and financial data.

We do not accept PayPal, bank transfers, Klarna, or cash on delivery.

Customers are responsible for verifying that their chosen payment method is available and supported in their region.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated delivery time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our supplier in China to ensure efficient and reliable fulfillment.

Customers will receive tracking information by email once their order has been dispatched.

Please note that shipping delays may occur during peak seasons, holidays, or due to customs clearance.

5. Returns and Cancellations

Please refer to our Return Policy for all information regarding returns, exchanges, and cancellations.

Return requests must comply with the procedures outlined in that policy.

6. Liability

Steve & Rachel Sydney is not responsible for:

  • Lost or damaged items once tracking confirms the parcel has been delivered to the customer’s address.

  • Delays or delivery issues caused by external factors such as customs, courier services, or weather conditions.

  • Incorrect addresses provided by the customer during checkout.

Customers are responsible for double-checking their shipping details before completing the purchase.

7. Intellectual Property

All content on this website, including but not limited to text, photos, designs, and logos, is the exclusive property of Steve & Rachel Sydney.

It is strictly prohibited to copy, reproduce, modify, or distribute any content without written permission.

8. Complaints Procedure

We aim to provide the best possible customer experience.
If you have a complaint, please submit it in writing to info@steverachelsydney.com.

We strive to respond to all complaints within 5 business days.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the relevant Australian courts.

10. Contact Information

Steve & Rachel Sydney
📧 Email: info@steverachelsydney.com
🕓 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)