Shipping & Delivery Policy

At Steve & Rachel Sydney, we aim to ensure that your order is processed and delivered as quickly and accurately as possible.

This page explains everything you need to know about our shipping and delivery process.

1. Processing Time

All orders are processed within 1–3 business days after payment has been received.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

If your order includes multiple items, they may be shipped separately to ensure faster delivery.

2. Delivery Time

The average shipping time is 3–7 business days, depending on your location.
Please note that delivery times may be slightly longer during peak seasons, public holidays, or due to customs procedures outside of our control.

3. Shipping Method and Origin

All orders are shipped directly from our trusted supplier in China, ensuring high-quality control and efficient worldwide fulfillment.

Depending on your delivery country, customs duties or import taxes may apply.
These fees are determined by your local customs authority and are the customer’s responsibility.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country or region

  • Package weight and size

  • Chosen shipping method

The total shipping fee will be displayed before you complete your order.

5. Responsibility During Shipping

To ensure transparency and security during shipping:

  • Once tracking information shows the package as “delivered”, responsibility for the parcel transfers to the customer.

  • Steve & Rachel Sydney is not liable for lost or stolen packages confirmed as delivered by the courier.

  • Customers are responsible for providing the correct shipping address at checkout.

  • Any address errors or changes must be reported within 24 hours of placing your order.

We strongly recommend monitoring your tracking updates regularly once your order has been shipped.

6. Customs and International Regulations

Customs regulations vary by country. Delays caused by customs inspections or import processing are beyond our control.

We cannot be held responsible for any customs delays, fees, or refused packages due to unpaid duties.

7. Contact Information

If you have any questions regarding your shipment or need assistance tracking your order, please contact us at:

Steve & Rachel Sydney
📧 Email: info@steverachelsydney.com 
🕓 Business hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)